Faulty or damaged products
Our existing Skin Health Science policy offers a 100% money-back refund where a product is found faulty or damaged, subject to your rights under Australian Consumer Law.
Email returns@skinhealthscience.com.au with your order details, proof of purchase and a description of the issue. Photos of damage help us review your request.
Return process
Please contact us before returning your order. Our standard return process asks for an unused, intact and uncontaminated product within 30 days of purchase, with a tax invoice or bank statement as proof of purchase.
We do not offer change-of-mind returns. Used or damaged products are not accepted under the standard return process, except where Australian Consumer Law gives you a remedy.
Refund processing
Approved refunds are returned through the same payment method used for purchase. Allow up to 4 business days for our team to process the refund; your financial institution may take additional time to make the funds available.
Your consumer rights
Nothing in this policy excludes or limits your rights under Australian Consumer Law. The 30-day and unused-product conditions do not remove your rights for faulty goods. You may be entitled to a replacement, refund or other remedy depending on the issue.